Last Updated: March 6, 2026

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Welcome to our services! We take your privacy and the protection of your personal data very seriously. We are committed to complying with applicable regulations, including the European Union's General Data Protection Regulation (GDPR), Taiwan's Personal Data Protection Act (PDPA), and Hong Kong's Personal Data (Privacy) Ordinance (PDPO).

This Privacy and Data Protection Policy ("Policy") explains how we collect, process, use, protect, and share your personal data when you use our websites, applications, and related services (collectively, the "Services"), and informs you of your rights under the law.

Please read and understand this Policy in its entirety before using our Services. By starting to use the Services, you signify your agreement to the terms of this Policy.

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1. Who We Are (Data Controller)

The entity responsible for the collection and control of your personal data when you use the Services is:

•Company Name: VIVO SUPPLIES LTD

•Registered Address: ROOM H, 3/F BLOCK B, MARVEL IND BLDG., 17-23 KWAI FUNG CRESCENT, KWAI CHUNG, NT HONG KONG

•Contact Email: admin@vivosupplies.com

 

2. What Personal Data We Collect and Why

To provide and optimize the Services, we may collect the following types of personal data with your consent or as permitted by law:

Data Type

Purpose of Collection and Use

Method of Collection

Identity Data

To create and manage your account, verify your identity, and provide customer support.

Provided by you when you register for an account or fill out forms.

(e.g., name, email address, phone number)

Technical and Usage Data

To analyze service usage, improve service quality, ensure system security, and provide personalized content.

Recorded automatically by our systems when you use the Services.

(e.g., IP address, device information, browser type, operating system, cookies, usage logs)

Transaction and Payment Data

To process your orders, complete transactions, and prevent fraud.

Provided by you when you make a purchase or subscribe to a service.

(e.g., credit card information, billing address)

(Note: We typically use PCI-DSS compliant third-party payment processors and do not directly store your full payment card information.)

Content You Provide

To enable specific service features, such as community interaction and feedback.

Provided by you when you upload content, participate in discussions, or contact us.

(e.g., comments, photos, contact messages)

We promise to collect only necessary personal data for specified, explicit, and legitimate purposes and not to process your data in a manner that is incompatible with those purposes.

 

3. How We Use Your Personal Data

We process your personal data primarily on the following legal bases:

•Performance of a Contract: To fulfill our service agreement with you, such as creating your account and processing your orders.

•Legal Obligation: To comply with applicable legal and regulatory requirements, such as tax or accounting laws.

•Your Consent: In specific situations, we will ask for your explicit consent, such as for sending marketing communications or using non-essential cookies. You may withdraw your consent at any time.

•Legitimate Interests: To pursue our legitimate business interests, such as improving our services, analyzing user behavior, and maintaining system security, provided that your fundamental rights and freedoms are not overridden.

 

4. Who We Share Your Personal Data With

We will not sell, trade, or rent your personal data to any third party without your consent or as required by law. However, we may share your data with the following parties in certain circumstances:

•Service Providers: We may engage trusted third-party service providers (e.g., cloud hosting services, data analytics firms, payment processors) to assist us in delivering the Services. These providers are only permitted to process your data on our instructions and are bound by confidentiality obligations.

•Legal Requirements: We may be required to disclose your personal data in response to lawful requests from courts or public authorities, or to enforce our terms of service, protect our rights, property, or safety, or the interests of our users or the public.

•Business Transfers: If our company is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before the transfer and ensure the receiving party continues to adhere to this Policy.

 

5. International Data Transfers

Our Services may be provided using servers located in various countries around the world. Therefore, your personal data may be transferred to and processed in countries other than your own. When we conduct international transfers, we will take appropriate safeguards (e.g., by entering into Standard Contractual Clauses) to ensure your data receives a level of protection equivalent to that in your home jurisdiction.

 

6. Data Retention and Security Measures

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and for any additional period required by applicable laws (e.g., accounting regulations). We employ industry-standard security technologies and procedures to protect your data from unauthorized access, use, modification, or disclosure. These measures include, but are not limited to, data encryption in transit (SSL), firewalls, and access control.

However, no method of transmission over the Internet or electronic storage is 100% secure. In the unfortunate event of a data breach, we will promptly activate our incident response plan and notify you and the relevant authorities as required by law.

 

7. Your Rights Regarding Your Personal Data

Under GDPR and other relevant regulations, you have several rights concerning your personal data, including:

•Right to Access: You have the right to request access to the personal data we hold about you and to obtain a copy.

•Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.

•Right to Erasure (Right to be Forgotten): Under certain conditions (e.g., the data is no longer necessary, you withdraw consent), you have the right to request the deletion of your personal data.

•Right to Restrict Processing: Under certain circumstances (e.g., you contest the accuracy of the data), you have the right to request that we temporarily stop processing your personal data.

•Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to a third party.

•Right to Object: You have the right to object to the processing of your personal data based on our legitimate interests, especially for direct marketing purposes.

To exercise these rights, please contact us using the details provided in Section 1 of this Policy. We will process your request in accordance with the law after verifying your identity.

 

8. Cookies and Similar Technologies

Our Services may use cookies and other similar technologies to provide a smoother and more personalized user experience. Cookies are small text files stored on your device. You can manage or refuse cookies through your browser settings. Please note, however, that disabling cookies may affect the functionality of some parts of the Services.

 

9. Children's Privacy

Our Services are not directed to children under the legal age of consent. We do not knowingly collect personal data from minors. If you are a parent or guardian and discover that your child has provided us with personal data without your consent, please contact us immediately, and we will take steps to delete such information.

 

10. Changes to This Privacy Policy

We may update this Policy from time to time. When we make significant changes, we will post a notice on our Services or notify you via email. We encourage you to review this Policy periodically to stay informed about our privacy practices. The latest version of the Policy will be indicated by the "Last Updated" date.

 

11. Contact Us

If you have any questions, comments, or complaints about this Policy, or if you wish to exercise your rights, please do not hesitate to contact our data protection team:

•Contact Email: admin@vivosupplies.com

•Contact Address: ROOM H, 3/F BLOCK B, MARVEL IND BLDG., 17-23 KWAI FUNG CRESCENT, KWAI CHUNG, NT HONG KONG

We will respond to and process your request as quickly as possible.